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Laubner ® CarePackages

LAUBNER®Care Packages

  • Einleitung Übersicht: Installation and configuration of hardware and software.

LAUBNER®Care Packages - provided from A to Z

Your advantges at a glance:

  • Immediate start with new hardware or software
  • Time savings
  • Professional introduction to new fields of activity
  • Maximum efficiency
  • Regular updates
  • Indvidually customizable solutions

Our packages:

  • LAUBNER®Care Config Wifi Start

    Your new enterprise WLAN hardware: pre-confgured and ready out-of-the-box

  • LAUBNER®Care MDM Service

    Is an MDM system too complicated for you, or do you lack the resources to manage it? No problem! We'll manage your MDM system for you.

  • LAUBNER®Care Label Management Service

    Configuration, maintenance, and support for your Label Management System, made simple by us.

  • LAUBNER®Care Starter Package

    We thoroughly check your MDE devices before delivery. This includes a full functionality check and updating to the latest Android version (or your chosen version) with all available patches.

  • LAUBNER®Care Configuration Package

    Starter package expansion

  • LAUBNER®Care OutOfBox Package

    Out of the Box, up and running. Fully and precisely configured to your specifications.

  • LAUBNER®Care Up2Date Guard

    Android updates and patches must be rolled out regularly. We'll take care of this and do it for you.

  • LAUBNER®Care Managed Service

    Our signature enterprise service for customers who want complete peace of mind. 

Why our Packages?

Should you decide to purchase a product from us, we offer you the convenient option to have it directly integrated into your existing business environment. Our experienced staff will not only handle the installation and integration, but also train your employees on the new structures.

Every company is unique, and so are our solutions. To ensure there's a perfect package for everyone, we've developed a wide range of options within our LAUBNER®Care Packages for you.

TeamViewer QuickSupport

We're happy to help you with software and driver installation, as well as on-site configuration. We can do it even faster online using remote maintenance software. With TeamViewer QuickSupport, we can guide you directly on your PC or perform the necessary steps ourselves.

Download TeamViewer QuickSupport

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Laubner ® CareSupport

LAUBNER®Care Support

  • Einleitung Übersicht: Maintenance and repair of a variety of devices.

LAUBNER®Care Support - Only the best for your hardware

Your benefits at a glance:

  • Extended coverage beyond the manufacturer's warranty
  • Repair On-Sight
  • Workshop repair
  • Quotation

Secure solutions for your devices

When it comes to the maintenance and repair of your technical devices, trust our expertise. LaubnerCare Support offers you a reliable service for your hardware. Our experienced team of technicians ensures professional repairs and regular maintenance, so your devices always remain operational. You can even integrate products not purchased from us into our service program.

Your benefits at a glance:

  • Comprehensive Warranty Coverage:

    With LaubnerCare Support, repairs and the replacement of defective parts (excluding wear and tear parts) are free of charge within the one-year standard warranty.

  • Extended Manufacturer Warranties:

    Should a manufacturer offer an extended warranty with on-site service for your products, we will manage this service for you. We'll either carry out the repairs ourselves on behalf of the manufacturer or arrange for their technicians to do so.

  • Efficient Repair Processing:

    Should your device be defective, you can send it to us as part of LaubnerCare Support. With a Laubner service agreement, you'll benefit from guaranteed shorter repair times.

Download TeamViewer QuickSupport

To the RMA- Return Merchandise Authorization

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Laubner ® CareContract

LAUBNER®Care Contract

  • Einleitung Übersicht: In case of problems and product malfunctions.

LAUBNER®Care Contract

Your benefits at a glance:

  • Absolute security
  • Maximum Efficiency
  • Maximum Convenience
  • Save time, money and trouble

LAUBNER®Care Print Service

The maintenance contract has a minimum term of 2 years. It will automatically renew for another year unless canceled 3 months before its expiration.
It includes:

  • Annual preventive maintenance and cleaning work on site
  • Small parts and cleaners
  • All spare parts, except wear parts (thermal strip, platen roller, pinch roller, drive belts, cutter)
  • Hotline support
  • VDE testing
  • Response time: Next Business Day
  • Special agreements are possible

see printers

LAUBNER®Care Repair Service

The smooth use of our products after purchase is ensured by their quality and reliability. And if, contrary to expectations, something does not work as it should, we support you within the framework of our service contract. The service contract includes the assurance that we will respond as quickly and comprehensively as possible in the event of a defect or problem with the printer, terminal, etc.
Our service contract provides you with investment protection for the product as well as security for the operation or process in which the product is used. If something doesn't work properly, we take care of it - quickly and unbureaucratically.

LAUBNER®Care Repair Service applies to a manufacturer service contract and includes:

  • Checking the unit for faults and, if possible, direct elimination of the problem.
  • In case of a hardware defect or a fault that cannot be rectified by us: Execution of the complete RMA process.
  • After receipt, the unit is set to factory settings. If required, the LAUBNER®Care Starter Package or LAUBNER®Care Configuration Package can be booked additionally.
  • Safe time, money and trouble

We select our manufacturers according to the highest quality and performance requirements. Therefore, we can guarantee smooth operation with the best conscience. And if, contrary to all expectations, difficulties do arise, you are covered by LaubnerCare Contract: In the event of a defect or a problem with our hardware or software, we respond as quickly and comprehensively as possible..

With LAUBNER®Care Contract, both investment protection for the product and security for the operation or process in which the product is used are covered.

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Our three-word address reflects the core idea of LAUBNER ID Solutions GmbH.

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LAUBNER<sup>®</sup> Care Expert

LAUBNER®Care Expert

  • Einleitung Übersicht: Consulting on project implementation.

LAUBNER®Care Expert - Why Reinvent the Wheel? Packages - Supplied from A to Z.

Your advantages at a glance:

  • Rich experience
  • Bundled expertise
  • Numerous realised projects
  • Sustainable service culture
  • Efficiency
  • Ingenuity

Entrust us with your projects and request our know-how. By doing so, you will save time and get your horizon of possible solutions expanded. Many projects have been observed, advised or comprehensively designed by us at our clients' sites. Therefore, we can provide you with a wide range of experience.

LAUBNER®Care Expert in Detail

Benefit from the extensive experience of LAUBNER ID Solutions GmbH in the field of Auto-ID systems. With our consulting, tailored specifically to your company, we'll help you jump directly on the fast track—without you having to reinvent the wheel.

Bring us into your project work! We'd love to share our extensive expertise with you. With our help, you'll save time and personnel resources. We've had the privilege of advising on and significantly shaping numerous projects for a wide range of clients. We're eager to share this wealth of knowledge with you.

Customers appreciate our expertise, reliability and flexibility. We achieve the satisfaction of our contractual partners, some of whom have been with us for many years, through our professional service and the guarantee of a high level of investment security. We ensure this through quick response, up-to-date technologies, spare parts, operating materials and consumables. Our service also includes detailed training of your employees for the new conditions of the acquired hardware and software. In this way, we help you to ensure a smooth transition and make your investment profitable.

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LAUBNER<sup>®</sup> Care Survey

LAUBNER®Care Survey

  • Einleitung Übersicht: Initial setup of WiFi network with optiman coverage.

LAUBNER®Care Survey - We Take Care of Your Initial Setup

Your advantages at a glance:

  • Advice on the optimal technology, frequency selection and safety
  • Wireless coverage with professional technology by Ekahau
  • Delivery, installation and commissioning of the components
  • Configuration and administrator briefing
  • Maintenance and repair service

The wireless coverage is fundamental to the WiFi configuration according to the customer's specific requirements. We measure with professional technology from Ekahau and Ruckus Wireless. Following our measurement, you will receive detailed documentation in which the expected wireless coverage is also shown graphically with so-called heat maps. For the documentation, we require plans that are as true to scale as possible.

LAUBNER®Care Survey

WiFi infrastructure for any company size

No mobile computer - whether handheld or mounted in a vehicle - can do without WiFi if effective real-time communication is required. For communication in production, warehouses, offices or salesrooms, setting up a WiFi infrastructure is indispensable. Working together with you, we will take the necessary steps.

Consult us right at the beginning of your project planning and let us develop a network plan for you. We will also be pleased to take care of the site survey.

LAUBNER®Care Wifi Site Survey

We check your existent WiFi infrastructure

You already have an existing WiFi infrastructure and would like to know if everything is working properly? Perhaps you are already having problems with the WiFi? Then our Site Survey service is just right for you.

LAUBNER®Care Wifi Service

Ongoing maintenance

Regular maintenance and updates are also required after the initial installation. We take care that everything always works smoothly for you.

WLAN / WiFi for Business Product page

How to: WLAN-/ WiFi Wireless Coverage

A wireless LAN infrastructure is highly dependent on how well the access points and their antennas are placed and how the configuration has been carried out. We have the expertise to do all of this. Through training and practical experience from numerous projects, we can help you to optimally set up your wireless network within the framework of a professional wireless measurement.

Many users experience the problems caused by an unprofessionally set up wireless network, which are difficult to fix afterwards. The problem analysis is often very time-consuming and expensive.

Reliability and comprehensive coverage are essential for an optimally running IT infrastructure of any company.

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LAUBNER<sup>®</sup> Care Print & Supplies

LAUBNER®Care Print&Supplies

  • Einleitung Übersicht: Services tailored to customized printing.

LAUBNER®Care Print&Supplies - Doesn't exist? We'll make it!

Your advantages at a glance:

  • Print labels quickly and without any effort
  • Pay only as much as you actually consume
  • Get the perfect consumables for your individual needs
  • Native printer control by Laubner
  • Individual solutions from a single source - tailored to your needs
  • Create individual, unique and application - oriented labels

LAUBNER®Care PayPerPage

As experts in the field of printers and their consumables, we are able to offer you PayPerPage. You don't pay separately for printers, service and consumables; the costs are simply based on the quantity of your print jobs.

see consumables

Your advantages:

You pay exactly as much as the printer is actually used. A printer that is only used a little should also cost less than a printer that is in continuous use and therefore requires more maintenance. With LAUBNER®Care PayPerPage we offer you the possibility of a fair price calculation that can be easily estimated.

Layouts that speak your pinter's language

Almost every label printer speaks a different language. There is no standardisation as known from office printers with e.g. HP PCL or PostScript. Thus, it is a problem for many ERP systems to optimally control label printers or even to get a driver for them.

We create the layouts in the language of your printer, optimised for best printing and lowest data volume. If, for example, you want to print labels directly from SAP via SAPScript or ABAP, we provide you with the layouts in ITF format - quickly and inexpensively.

Labels with individual print

We deliver both small and large quantities of labels with individual imprint according to your specifications - produced readymade. We provide you with the know-how, the perfect technology and the best material to produce labels and other printed products quickly, flexibly and in the best quality.

If you want to save on the purchase of a label printing system for cost reasons or if your workload is too low, we will be happy to produce serial labels for you for any type of labelling:
  • Inventory
  • Archiving
  • Logistics
  • Storage bin labels / Storage bin identifications and signs
  • Type plate serial numbers
  • Marketing labelling
  • Parcel labels
  • Container identification
  • Packaging labels
  • Plastic and metal labels

There is no such thing? Let's do it!

Since the company was founded, it has been a particular concern of ours to find solutions to problems where our customers were previously forced to improvise. This has already resulted in a number of innovative solutions. .

Here you can see an overview of our special solutions to date:

PrintCall-Modul

A wholesaler picks using labels as commissary receipts. He wanted special attention when a customer is standing at the counter waiting for his goods. With sometimes more than 1,000 orders daily, the pick-up order should be treated with priority 1 in the warehouse. We developed the PrintCall-Modul. With it, an optical (beacon) and acoustic (horn) signal was output via the label printer. From this, the employees in the warehouse can immediately recognise: Priority 1 - collector.

Horizontal ribbon saving device

A chemical company has to provide its products with batch labelling when they are filled. However, the labels are pre-printed ready to use. A thermal transfer printer can solve this problem perfectly. But to print only a small batch number on a huge label, an enormous amount of ribbon is wasted. We upgraded a Toshiba thermal transfer printer with a horizontal ribbon saving device. Vertically, they could do it without us.

Printhead heater

A customer wanted to operate a printer for delivery notes directly in a deep-freeze warehouse at -26°C. This is not possible. There is no printer that is suitable for this according to the data sheet. We lent a hand and there was a solution. We modified a Zebra 220Xi thermal printer and equipped it with an internal heater for the printing elements; it could be used in the cold store without a protective housing.

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LAUBNER®Care Support Return Merchandise Authorization

  • Formular:

    Return Merchandise Authorization

    • Customized software and settings are generally not taken into account.
    • Devices must be shipped in the orginial packing, or other packing providing the same degree of protection, in order to prevent damage caused by/ during shipment
    • Please note: Lithium batteries are subject to special transportation regulations according to "Regulation of Dangerous Goods, for example: UN3480/3481. Use proper labeling for shipping.
    • Critical batteries are not allowed for shipping.
    • Please only send the accessories that are absolutely necessary for troubleshooting. Other accessories are not necessary and should not be included.
    Warranty
    Maintenance contract
    (assigned upon receipt of goods)
    (assigned upon receipt of goods)
    (assigned upon receipt of goods)
    (assigned upon receipt of goods)
    (if more expensive, then cost estimate)

    We charge an inspection fee for the preparation of a cost estimate. This inspection fee applies even if no defects are detected. The inspection fee is waived when we receive a repair order.
    The inspection fee varies as follows:

    • Desktop printers/Scanners: €68.00
    • MDE devices/Tabletop printers: €110.00
    • NewCastle products: €110.00
    • Vehicle terminals: €165.00

    LAUBNER® Care Repair Service:
    Implementation of the RMA process for an existing manufacturer service contract.
    Flat rate: 54,- € per device from the third device 38,50- € per device.

    Attention

    Ensure that all data are backed up before shipping the respective device. Data may be lost during the repair pro-cess. We do not assume any liability for any loss of data. All configurations are reset to the state as delivered within the scope of the generic inspection of outgoing goods. Feel free to contact our service team if you require any further assistance relating to this topic.
  • Einleitung Übersicht: Once you have completed the form, you can download the repair slip as a PDF file via a download link.

Please fill out the form completely and click on Create PDF.
A success message will then appear with a link to the PDF, which you can then download and print via your browser.