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LAUBNER®Care Contract

LAUBNER®Care Contract

Your benefits at a glance:

  • Absolute security
  • Maximum Efficiency
  • Maximum Convenience
  • Save time, money and trouble

LAUBNER®Care Print Service

The maintenance contract has a minimum term of 2 years. It will automatically renew for another year unless canceled 3 months before its expiration.
It includes:

  • Annual preventive maintenance and cleaning work on site
  • Small parts and cleaners
  • All spare parts, except wear parts (thermal strip, platen roller, pinch roller, drive belts, cutter)
  • Hotline support
  • VDE testing
  • Response time: Next Business Day
  • Special agreements are possible
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LAUBNER®Care Repair Service

The smooth use of our products after purchase is ensured by their quality and reliability. And if, contrary to expectations, something does not work as it should, we support you within the framework of our service contract. The service contract includes the assurance that we will respond as quickly and comprehensively as possible in the event of a defect or problem with the printer, terminal, etc.
Our service contract provides you with investment protection for the product as well as security for the operation or process in which the product is used. If something doesn't work properly, we take care of it - quickly and unbureaucratically.

LAUBNER®Care Repair Service applies to a manufacturer service contract and includes:

  • Checking the unit for faults and, if possible, direct elimination of the problem.
  • In case of a hardware defect or a fault that cannot be rectified by us: Execution of the complete RMA process.
  • After receipt, the unit is set to factory settings. If required, the LAUBNER®Care Starter Package or LAUBNER®Care Configuration Package can be booked additionally.
  • Safe time, money and trouble

We select our manufacturers according to the highest quality and performance requirements. Therefore, we can guarantee smooth operation with the best conscience. And if, contrary to all expectations, difficulties do arise, you are covered by LaubnerCare Contract: In the event of a defect or a problem with our hardware or software, we respond as quickly and comprehensively as possible..

With LAUBNER®Care Contract, both investment protection for the product and security for the operation or process in which the product is used are covered.

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Our three-word address reflects the core idea of LAUBNER ID Solutions GmbH.
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