LAUBNER^®Care Support Return Merchandise Authorization

Once you have completed the form, you can download the repair slip as a PDF file via a download link.

Please fill out the form completely and click on Create PDF.
A success message will then appear with a link to the PDF, which you can then download and print via your browser.

Return Merchandise Authorization

Customized software and settings are generally not taken into account.
Devices must be shipped in the orginial packing, or other packing providing the same degree of protection, in order to prevent damage caused by/ during shipment
Please note: Lithium batteries are subject to special transportation regulations according to "Regulation of Dangerous Goods, for example: UN3480/3481. Use proper labeling for shipping.
Critical batteries are not allowed for shipping.
Please only send the accessories that are absolutely necessary for troubleshooting. Other accessories are not necessary and should not be included.

Company *

Street + house number *

Postcode *

Place *

Contact person *

Customer ID

Phone *

Email *

Order number

Your Order number

Cost centre

Warranty

Yes

Invoice no.

Maintenance contract

Yes

No.

1. Device type/product *

Serial number *

Accessories

Ticket number

(assigned upon receipt of goods)

Error description *

2. Device type/product

Serial number

Accessories

Ticket number

(assigned upon receipt of goods)

Error description

3. Device type/product

Serial number

Accessories

Ticket number

(assigned upon receipt of goods)

Error description

4. Device type/product

Serial number

Accessories

Ticket number

(assigned upon receipt of goods)

Error description

Return address *

We hereby authorize

Preparation of a cost estimate

Repair of the device up to an amount of:

(if more expensive, then cost estimate)

We charge an inspection fee for the preparation of a cost estimate. This inspection fee applies even if no defects are detected. The inspection fee is waived when we receive a repair order.
The inspection fee varies as follows:

Desktop printers/Scanners: €68.00
MDE devices/Tabletop printers: €110.00
NewCastle products: €110.00
Vehicle terminals: €165.00

LAUBNER^® Care Repair Service:
Implementation of the RMA process for an existing manufacturer service contract.
Flat rate: 54,- € per device from the third device 38,50- € per device.

Attention

Ensure that all data are backed up before shipping the respective device. Data may be lost during the repair pro-cess. We do not assume any liability for any loss of data. All configurations are reset to the state as delivered within the scope of the generic inspection of outgoing goods. Feel free to contact our service team if you require any further assistance relating to this topic.

Date *

Signature *